Escalation Level 01

In case of any complaints/grievances with service of Bank customer may contact branch.

Authority : Branch Manager

Contact Details: Concerned Branch Manager.

System :Customer may submit complaint letter or drop complaint in Complaint/Suggestion Box or may attend customer meet and express which will be recorded. Branch manager will acknowledge the complaint and address if the issue is at Branch level. In case issue is unresolved at Branch level he may contact next authority and coordinate to address the issue.

Escalation Level 02

If the issue/complaint is not resolved within 15 days from the date of receipt of complaint at branch. Customer may contact the Nodal Officer at HO

Authority : Nodal Officer at Head Office.

Contact Details: Vikas Souharda Co operative Bank Ltd, Head Office, Station Road, Hosapete-583 201, Telephone:08394-226411,229771

System :Complaint may be received either directly from the customer/May referred by the branch.Nodal Officer at HO shall immediately examine and try to resolve within 7 days of the receipt of the complaint. Nodal officer will also acknowledge the complaint to customer.

Escalation Level 03

If the issue or complaint is not resolved within 7 days from the date of referring to Nodal Officer. The matter will be escalated to CEO.

Authority : Chief Executive Officer.

Contact Details: Vikas Souharda Co operative Bank Ltd Head Office, Station Road,Hosapete-583 201,Telephone:08394-226411,229771

System :CEO will re-examine the issue refer to him by customer or by the Nodal Officer and takes steps to address the issue.