Card and ATM Transactions complaints/grievances redressal:

1. ATM ID is displayed in all our ATM premises to enable customers to quote the same while making complaint/suggestions.
2. We have made available the forms for lodging ATM complaints within Branch/ATM premises along with the phone number and name of the official with whom the complaint can be lodged to avoid any delay in lodging complaints.
3. Customer can also lodge their complaints over Customer Care Number 9620255555 for lodging complaints/reporting and blocking lost cards to avoid delays and also attend the request on priority.
4. Bank is also committed to reimburse to the customers the amount wrongfully debited, if any, due to ATM failure to dispense cash within a maximum period of 12 days from the date of receipt of customers complaints as per RBI guidelines.